Replacement Benefit Claim Process for Cash & SNAP EBT Skimming Victims
Beginning Monday, August 21, 2023, NYC households can submit claims to the NYC Department of Social Services/Human Resources Administration. These claims are intended to request the replacement of electronically stolen SNAP and/or Cash Assistance benefits.
This action follows the enactment of the Federal Consolidated Appropriations Act of 2023, which grants states the authority to utilize SNAP funds for issuing replacement benefits to households that have experienced electronic benefit theft related to scams. This applies to incidents occurring on or after October 1, 2022, through September 30, 2024. Correspondingly, the NYS Legislature has passed a law allowing the issuance of replacement benefits to households subjected to scam-related electronic benefit theft of Cash Assistance benefits from January 1, 2022, onward. Clients seeking replacement benefits are not obliged to maintain an active SNAP or Cash Assistance case. Those with closed or rejected cases should file for replacement benefits using their previous case number rather than initiating a new SNAP or Cash Assistance application.
- In the event that a client's SNAP or Cash benefits are stolen, they are required to follow these steps to request replacement benefits:
Report their EBT card as stolen immediately after realizing the theft: Prior to submitting a claim for replacement benefits, clients are required to take the following steps to ensure their benefits are protected: change their account PIN, report their EBT card stolen, and request a new card by visiting www.connectebt.com or calling EBT Customer Service at 888-328-6399.
- Clients can submit a claim for replacement SNAP and/or CA benefits using any of the following methods:
Online at nyc.gov/hra: Submitting a claim online is the fastest and easiest way to file! Filing a claim online may take as little as 10 minutes if the fraud has already been reported and the client has reviewed & identified the suspected fraudulent transactions. Submitting an online claim is strongly recommended by DSS/HRA.
By mail: Clients can print a paper claim form from nyc.gov/hra, or they can obtain a paper claim form by calling DSS One Number (718-557-1399) and requesting a form be mailed to them. Paper claim forms are also available in the local BAC or SNAP Center. Completed paper applications can be mailed to: Department of Social Services, PO BOX 02-9121, Brooklyn GPO, Brooklyn, NY 11202.
In-Person: Clients can submit a claim via paper form or on PC Banks in any Benefits Access, SNAP, or HASA Center. Visit www.nyc.gov to find a Center near you.
Once a claim is submitted, the client should allow up to 30 calendar days to receive a decision notice in the mail. Clients should anticipate receiving their replacement benefits on their newest and most recently used EBT card at or around the time they receive their notice of determination.
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